Frequently asked questions

General

Are pets allowed at Diana Heide?

There are 2 pets allowed per pitch/accommodation.

From when to when does a weekly, weekend and midweek stay run?

A weekly stay runs from Friday to Friday or Monday to Monday
A weekend stay runs from Friday to Monday
A midweek stay runs from Monday to Friday

How do I stay up to date with the most current offers and last-minutes?

The website contains the most current offers.

Is it possible to park the car near the pitch / accommodation?

At the camping sites, the car can be parked next to the camping equipment. At the chalets, there is a parking lot close by the chalets. The parking lot of the disabled chalet is next to the chalet.

We will come with two cars during our stay, is that possible?

One car is allowed on the pitch or in the accommodation. The 2nd car can be parked on the large parking lot at the reception or possibly on the other parking lots in the park.

Where can I find the ground plan of Diana Heide?

Find the map of Diana Heide on the ground plan page

Camping

Can I receive day visitors at the campsite?

You may receive day visitors

Can my guests stay at Diana Heide and what are the costs for staying?

Guests may stay in your accommodation, the costs are € 3.30 p.p.p.n.

Is there a cost for day visitors at Diana Heath?

There is no cost for day visitors

TV connection

Explanation TV connection at camping pitches

For this you need an antenna cable + plugs that are suitable for DVB-C.
Your television must have a DVB-C tuner and receivers can be borrowed (if available) for this at the reception.

Programming is done as follows:
*first to factory settings, then
*Language: Dutch
*country: Luxembourg
*DVB-C (or cable)
*if there is an option with "LCN" then check this for the correct channel order
*if the television asks for it:
frequency 474.000 kHz or 474 mhz
end frequency 550,000 kHz or 550 mhz
*after that complete search

Then the installation is complete and you can watch television.

Accommodations

Is there a bed for a child in the accommodation?

You can rent a crib (if available) at the reception

Arrival & departure

Is it possible to use the camping facilities before check-in or after check-out?

You may use the camping facilities before checking in or after checking out.

Until what time can I check out?

For the chalets, you can check out until 10:00 on the day of departure.

For camping, the check-out time is 11 AM on the day of departure.

When can I check in?

For camping you can check in from 13.00 and for the chalets you can check in from 15.00.

If you expect to arrive after 17:00, please call the reception. You can arrive until 9.30 pm, the barrier closes at 10 pm.

Facilities & opening hours

As a staying guest, can I use the entertainment program for free?

The entertainment program is generally free with exceptions such as bingo

Can I also do my grocery shopping at the campsite during my stay?

There is a mini-market at the reception where you can do your necessary shopping. It is open during the reception's opening hours.

Is it also possible to use the facilities when I am not staying at the campsite?

You can use the gastronomy facilities if you are not staying at the campsite.

Is there WiFi at the campsite?

There is WiFi throughout the campsite. This is free of charge. Get the WiFi code at the reception.

When are the gastronomy facilities of Diana Heide open?

The restaurant is open from April 1 to October 3. The current opening hours can be found at 'Opening hours' and on the windows of the restaurant and snack counter.

Where can I find the opening hours of the camping facilities?

You can find the opening hours on our website: opening hours

Coronavirus

Reservation & payment

Can I cancel my vacation?

Cancellation within 24 hours is free of charge. After that the Recron conditions apply.

Do I have to pay a deposit?

You do not have to pay a deposit on Diana Heide

I have not yet received confirmation of my payment, did it go through correctly?

You will not receive a payment confirmation of your reservation

Will I receive confirmation of my cancellation?

If you cancel, we will send you a confirmation of this cancellation

Other